Tringham Electrical Pty Ltd (EC 17486) respects your privacy. This policy explains what personal information we collect through this website, tringhamelectrical.com.au, how we use it, and how we keep it safe.
Information we collect
We collect personal information when you interact with our website, including:
- Your name, email address, phone number and message when you submit an enquiry or contact form
- Your name, contact details, service address and appointment details when you book a job through our online booking system
- Messages you send us through our live chat widget
- Technical information such as your IP address, browser type and pages visited, collected automatically through analytics tools
- Your name, email address and IP address if you leave a comment on our blog
How we use your information
We use your personal information to:
- Respond to your enquiry and provide a quote
- Schedule, manage and complete booked jobs
- Send invoices and job related correspondence
- Understand how visitors use our website so we can improve it
- Meet our legal and accounting obligations
We do not sell or trade your personal information to third parties.
Cookies and analytics
Our website uses cookies and Google Analytics to understand how visitors use the site and to help us improve it. You can disable cookies in your browser settings at any time, though some parts of the site may not work as well if you do.
Services we use
We rely on trusted third party services to run our website and business. These include website hosting (Hostinger), appointment booking software (LatePoint), live chat (3CX), contact forms (SureForms and WPForms), email delivery, and Google Analytics. Each of these providers has its own privacy policy governing how they handle data.
How long we keep your information
We keep your information for as long as needed to provide our services and meet our legal and accounting obligations. Job and invoice records are generally kept for at least seven years in line with Australian tax record requirements.
Your rights
You can ask us at any time to access, correct or delete the personal information we hold about you. To make a request, contact us using the details below.
Keeping your information secure
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. No method of storage or transmission over the internet is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.
Contact us
If you have any questions about this policy or your personal information, contact Tringham Electrical.
Email: sales@tringhamelectrical.com.au
Phone: 0414 128 268